YouTuber’s Secret Shopper Project Reveals Gaps in Customer Support at Hosting Companies

A “secret shopper” experiment has exposed gaps in how some major hosting companies in the WordPress space deliver support. YouTuber Christian Taylor put seven hosts to the test in a 23-minute video on his Craylor Made channel, uncovering big differences in response times and troubleshooting quality. Taylor reviewed BigScoots, Rocket.net, Kinsta, Hostinger, InMotion Hosting, WP Engine…

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