YouTuber’s Secret Shopper Project Reveals Gaps in Customer Support at Hosting Companies
A “secret shopper” experiment has exposed gaps in how some major hosting companies in the WordPress space deliver support. YouTuber Christian Taylor put seven hosts to the test in a 23-minute video on his Craylor Made channel, uncovering big differences in response times and troubleshooting quality. Taylor reviewed BigScoots, Rocket.net, Kinsta, Hostinger, InMotion Hosting, WP Engine…


