How Social Inboxes Can Help You Handle Multichannel Conversations Using Crisp

When it comes to business messaging, Crisp is a market leading app. Everyone knows about its chat box functionality, but Crisp offers plenty more. In fact, the app includes a wealth of functionality to set up a full-featured business messaging solution. Social inboxes are one of the ways you can ‘tune up’ your support provision.

For this post, we’ll look at how Crisp uses social inboxes for multichannel messaging. First, we’ll talk about the more prominent features, then get onto social messaging.

A Primer on Crisp: Beyond Its Chatbox

Crisp’s biggest hit is its chat box functionality. This is something we look at in our dedicated review of the app, and it gets the plaudits it deserves.

After all, setup time is mega fast, and customizing the chat box is straightforward. Even so, Crisp also brings the ‘deep cuts’ thanks to its other features and functionality:

• Connectivity with a selection of social media and communication channels.
• Shared social inboxes to help collate and combine those chats together, and give the whole team access.
• The collaborative nature of these inboxes will let you

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